Business Hours

Operating Hours

Our main objectives are: To provide support quickly and efficiently; To maintain an industry leading repair service; To distribute Jura parts worldwide faster than any other supplier. Our business hours and methodology reflect these goals.


Our representatives are skilled in all facets of our business. Most often, representatives will not be able to answer the phone; however, if you would like to speak with a representative, please leave a message and your call will be returned by the following business day. Sales: 215-961-7568 Tech Support: 267-205-3468

Phone: Hours:
Monday: 10am - 4pm EST
Tuesday: 10am - 4pm EST
Wednesday: 10am - 4pm EST
Thursday: 10am - 4pm EST
Friday: 10am - 4pm EST

Live Chat

Live chat is designed to provide support with identifying parts needed, the checkout process, our repair service and technical inquiries. Messages can be left after operating hours and will be answered in the order received the following business day.

The chat representatives DO NOT have access to customer information in any capacity. If you need to check the status of your order, please login to your account and click on "Review Orders/Track Package" under the heading "My Orders."

Live Chat: Hours:
Monday: 8am - 8pm EST
Tuesday: 8am - 8pm EST
Wednesday: 8am - 8pm EST
Thursday: 8am - 8pm EST
Friday: 8am - 8pm EST

Technicians & Shipping Department

In-Stock items will ship immediately during the following hours.

Warehouse: Hours:
Monday: 6am - 6pm EST
Tuesday: 6am - 6pm EST
Wednesday: 6am - 6pm EST
Thursday: 6am - 6pm EST
Friday: 6am - 6pm EST