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Jura Quick Tips & Fixes

Common Drip Tray Error Messages

The Drip Tray catches excess water/coffee while the machine is operating. When the drip tray fills to its max capacity, the water reaches the bottom of the metal contacts, which rest on internal metal contacts that connect to the board, thus, creating an electrical circuit. The current travels from the drip tray contacts to the board. The machine signals to the user that the drip tray needs to be emptied.

Message Fix
  • Empty Tray
  • Tray Missing
  • Drawer Missing
  • Before replacing any parts, try gently removing the metal contacts from the drip tray. Clean the contacts and the drip tray where the contacts are secured with soap and water. Accumulation of wet grounds in this vicinity will cause a false reading that the drip tray needs to be emptied. Also, clean the internal contacts with a cotton swab, slightly moistened with a mild cleaning agent for metal. Dry the internal contacts and contacts on Drip Tray before reinserting.
  • If contacts are dulled or corroded, they need to be replaced. Also, check corrosion on internal contacts.
  • Many models have a micro-switch that is activated by the Drip Tray when it is inserted, which signals to the board to proceed to the next step. If the micro-switch lever is broken, jammed or corroded, the machine will not recognize the Drip Tray is inserted. Replace the micro-switch, if necessary.
  • Empty Grounds
  • Many models have a micro-switch that is activated by the Drip Tray when it is inserted, which signals to the board to proceed to the next step. If the micro-switch lever is broken, jammed or corroded, the machine will not recognize the Drip Tray is inserted. Replace the micro-switch, if necessary.
  • The Grounds Container Tray was reinserted too soon after the machine asked to empty the grounds. Take tray out and wait 10 seconds before reinserting.
  • Common Coffee Dispensing Errors

    Error Fix
    • Coffee Dispensing Slowly
    • Coffee Dispensing Unevenly
    • Coffee Leaking Behind Spout
    • The Grinder is grinding the beans too fine. Adjust the grinder to a coarser setting. We recommend vacuuming out the Grinder before adjusting to a coarser grind. When beans are ground too finely, the grinds compact inside the grinder, causing an inconsistent grind. Only adjust the grinder coarseness setting while the grinder is activated. It may take 4-5 cups made on the same setting to determine if it is the optimum grind.
    • If the spouts are dispensing coffee slowly or unevenly, then the coffee dispensing spouts are partially clogged. Running a cleaning and descaling cycle may solve this problem, but the spouts may need to be removed and manually cleaned.
    • If no coffee is dispensed, or the coffee leaks behind the spouts, then the coffee dispensing spouts are clogged. The spouts need to be removed and manually cleaned. Coffee grinds accumulate in the dispensing spouts over time if the grind setting is too coarse, extremely oily beans are used or cleaning cycles have been neglected.
    • No Coffee Dispensed
  • The Grinder is grinding the coffee beans too finely. This may cause a System Fill message to appear and the used grounds to be soaked and look like mud. Adjust the grinder to a coarser setting. Continuously grinding beans on an incorrect setting can cause an excess of back pressure, which could cause hoses to blow or the pump to overwork and fail.
  • The spring and rod mechanism in the brew group drain valve is damaged, which causes the water for the brew cycle to drain into the drip tray without reaching the coffee grounds in the brew group.