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|Are you affiliated with Capresso?|
|No, we are not affiliated with Capresso. The "Capresso" name has been officially removed by Jura, Inc. on all new Jura coffee machines released.|
|Are you an authorized repair center of Jura, Inc?|
No, we are not an "authorized" Jura, inc. repair center. We focus on developing "qualified" technicians capable of diagnosing and correcting malfunctions, as opposed to, being a cog in an assembly line of guess work. Furthermore, we offer a comprehensive repair service and warranty that is unmatched in the industry. Our standard service includes brew group refurbishment, replacement of all O-rings, grinder burrs, temperature sensors, membrane regulators, water pumps and outlet valves. We are the only company that provides a full description of our repair services, shipping instructions and warranty.
Please, question any Jura repair company, including Capresso, about what parts will be replaced in the coffee machine before making a decision. Click Here for a full overview of our service.
|I called Jura Capresso and the representative told me you only sell after-market replacement parts. Is this true?|
|Partially. 98% of the parts we advertise for sale are OEM parts that we order from the manufacturer. Any non-OEM replacement parts we buy are listed as such on the website. The quality of these parts are held to a higher standard than the OEM parts and are only sold because Jura ceased production of the parts in an effort to keep the repair and new machine sales business profitable. We, on the other hand, continuously provide new information, videos and parts to the end user to complete his/her own repair.|
|How do I buy/redeem a gift certificate?|
|To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.|
|How do I find my product?|
|To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.|
|How do I navigate the site?|
|To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.|
|How do I use a coupon?|
|After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.|